Rapidshare Authorized Reseller Malaysia



Q:	How to purchase premium account with Direct Account ?
A:	Read Members Guide on the left menu.

Q.	How to topup my E-Wallet account ?
A.	Read Members Guide on the left menu.

Q:	Why I should purchase premium account with you ? It is much cheaper if I buy through auction website.
A:	Cheap price does not mean your account is secured. Most of cheap premium accounts are illegally purchased. However, it is your choice.

Q:	Are your company registered ?
A:	Yes, we are. This is our company registration number : KT0248432-D

Q:	What payment option do you accept ?
A:	We accept local banks deposit and credit card.

Q:	Can I pay via Cash Deposit Machine ?
A:	Yes, you can but make sure you send your payment details to support@directaccount.net after you made payment.

Q:	Can I pay by using other local bank ?
A:	Yes.Please choose instant topup and then choose FPX.

Q:	How do you verify credit card payment ?
A:	We need you to submit a scanned of front and back of the credit card and your identity card.

Q:	Will I get Rapid Points when I purchase a new account ?
A:	Yes,You will get Rapid Points if you purchase or renew your account.

Q:	If I decided to close my account, will you keep my personal info ?
A:	We keep your transactions only.

Q:	Why you do not sell Megaupload premium account anymore ?
A:	Due to Rapidshare Reseller agreement, we are not allowed to do that.

Q:	Why my topup is still pending ?
A:	Please bear in mind that payment verification process may take up to 24 hours. Please do not contact us unless your payment is still pending after 24 hours. Common customer mistakes when making payment via Maybank2u: - Forgot to put our sales email - Forgot to put directaccount username at payment description - Put other than directaccount username at payment description - Customer transfered the money to our bank account but forgot to request for a topup through our website. Customer MUST make a topup through our website first before make any payment to our bank account.This is for our record purpose. If you are paying via creditcard, make sure you fill in the verification form and return it to us.

Q:	Why my order is still pending ?
A:	Please email to support.

Q:	Why you do not provide phone support ?
A:	We much more prefer email support. Easy to understand and no cost at all.

Q:	Why my download is so slow ?
A:	Some ISPs throttle rapidshare bandwidth. You may use VPN or Rapidleech to solve this issue.

Q:	What is verified and unverified account status ?
A:	This is for customer who wish to make payment via Credit Card. Benefit : - No need to submit payment verification form everytime you made payment via Credit Card. - Your order will be process instantly Documents required : - Scanned images of credit card front and back - Identity card

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